Communications Policy

This policy explains what messages RentBunny sends you, which channels we use, who else may contact you through the service, and how to stop each kind of message. Today you are asked to agree to it in one place: when you request a tour. Creating an account and submitting an application are governed by the Terms and Privacy Policy below; if we add this policy to either consent, it will be named there before you agree.

Agreeing to this policy when you request a tour lets us — and the manager of that listing — send you messages about that request. It is not agreement to marketing. We do not run marketing email today, and if we introduce it you will be asked to opt in separately.

How we handle the personal information behind those messages is covered by our Privacy Policy; your broader use of the service is covered by our Terms of Service.

Every message we send today is transactional — tied to something you started:

• Tours — your tour request, its confirmation, cancellations, and access details; if the manager can't make the requested time, the renter is notified of the proposed time and the manager is notified once the renter accepts or declines it.
• Messages — replies from a landlord or property manager you contacted.
• Applications — confirmation that your application was received, and the outcome once the leasing team records it.
• Maintenance — updates on maintenance requests once you are a tenant.
• Account — verification, security, and account decisions.

We do not currently send marketing: no promotions, no product newsletters, and no listing or saved-search alerts. If we start, it will be a separate opt-in and this policy will say so before the first message goes out.

Transactional messages tied to an active tour, application, or lease cannot be switched off individually — we cannot run a tour without sending you the details of it. To stop them, withdraw the tour or application from your account, or close your account. If you booked a tour before 17 August 2026, when an account was not yet required, use the contact route below (Story 87.3 — same reasoning as the third bullet under How to opt out).

• Email — the primary channel. Everything above is sent by email unless you turn that category off.
• In-app notifications — shown in your account when you are signed in.
• SMS / text messages — not enabled. No text message is sent by RentBunny today. If we turn SMS on, it will be opt-in: we will ask for your phone number and your agreement for that specific channel before sending any text, and the “How to opt out” and “Message and data rates” sections below will apply to it.

We do not sell your contact details, and we do not pass them to third-party advertisers.

• RentBunny — for the service messages described above.
• The landlord or property manager of a listing you engaged with — when you request a tour, message a listing, or apply, that manager receives your contact details so they can answer you and run the tour. They may contact you about that listing and about the tour, application, or lease it leads to.

A manager's own messages are sent under their own practices, and turning a RentBunny notification category off does not by itself stop them. Ask the manager directly, or use the contact route below and we will pass the request on.

Every message we send today is triggered by an event, not by a schedule. You hear from us when something you started changes — typically a handful of messages per tour or application, and nothing at all when nothing is in flight.

There is no recurring send today: no digest, no newsletter, no periodic listing alert. Online rent payment is not enabled; when it is, a monthly invoice will arrive on your lease's billing cycle and this section will say so before the first one is sent.

There is no marketing to unsubscribe from — see above. What you can control is which categories reach you, and on which channel.

• If you have an account — your notification settings hold a switch per category (tours, messages, applications and leases, maintenance, account) and per channel (email, in-app). Changes take effect immediately.
• Two categories cannot be switched off by email — applications and leases, and account. Those carry decisions and documents you have to receive, so their email stays on for as long as you have an account.
• If you booked a tour before 17 August 2026, without an account — booking now requires one, but older requests exist without. For those there are no settings to change and no way to withdraw the request yourself: we email you about that tour and nothing else. Ask us through the contact route below and the messages stop.
• SMS (if it is ever enabled) — reply STOP to any text to stop that channel, or HELP for assistance. Stopping SMS would not stop email, and would not cancel a tour or application.
• Everything — close your account, or ask us through the contact route below.

A message already queued when you make the change may still arrive shortly after.

If and when SMS is enabled: message and data rates may apply, message frequency varies, and consent to receive texts is never a condition of booking a tour, applying for a home, or renting one. Carriers are not liable for delayed or undelivered messages.

Reply STOP to opt out, HELP for help.

We may update this policy as the service changes — for example when a new channel is turned on. Material changes are announced before they take effect, and the effective date above is updated.

Questions about the messages you receive, or a request to stop them, can be sent through our contact form.